Counselling Service – General

There are times in most of our lives when we experience distressing events and feelings, which seem to have no end or solution in sight. This is often due to a particular set of circumstances such as relationship difficulties, coming to terms with sexuality, bereavement or illness. Sometimes, though, we have no idea what is making us feel the way we do. All we know is that life has become uncomfortable, difficult and even, sometimes, feels intolerable. It may be difficult to talk to those close to you or it may seem that there is no one to listen.

The aim of counselling is to give you an opportunity to explore, discover and clarify ways of living more resourcefully and with greater satisfaction. Counselling relationships will vary according to need but may be concerned with looking at specific problems, coping with a crisis, understanding oneself better, confronting difficult or improving relationships with others.

The counsellor aims to help the client reach their own understanding of their difficulties and supports the client in finding their own ways of dealing with them. During counselling sessions ideas, thoughts and feelings can be aired in a non-judgmental and confidential setting. This is not an easy process as it often entails digging below the surface and talking about things which we feel uncomfortable about or have pushed to one side. Although this can sometimes feel disturbing or painful it can also be a great relief to air feelings in a safe and confidential setting.

If you are unsure about whether or not counselling is for you or you just want to talk more informally about what counselling is, then please email Philip or call him on 020 8265 3311 to make an appointment.

How much does it cost?
As a charity we do rely, to some extent, on contributions from the people who use our service. Each session costs us about £30 to provide and we do ask for a payment for each session.
We are aware that everyone’s circumstances are different even when you are working, so anything that you can reasonably afford is most welcome.

However, not everyone is working, so as a guideline we suggest a contribution of £3 per session if you are not waged.

Please do not have any concerns over this as it can be discussed with the counsellor and a mutually acceptable agreement will be reached.

A counsellor will still see you even if your circumstances mean that you cannot afford to make any contribution.

Confidentiality
The Metro Centre counsellors are bound by the ethical framework of the BACP (British Association of Counselling and Psychotherapy)

In very exceptional circumstances it may be necessary to contact a third party. By this we mean a professional who is not involved in the provision of counselling at The Metro Centre (e.g. a GP). However, if this ever became necessary you would be informed beforehand.

Please note - In normal circumstances we must have your GPs details before you see a counsellor. We will not contact your GP unless there is an emergency and we would only do so after discussing it with you. However, although this happens extremely rarely, if you cannot provide this information you will not be able to see a counsellor. We will consider making exceptions to this rule should you be homeless, a non-UK citizen or there are other special circumstances.